Autonomous Customer-Care AI Agent

Revolutionary autonomous email processing system that transforms customer service through intelligent automation. This system demonstrates the power of agentic AI by automatically handling travel inquiries without human intervention. **Key Capabilities:** � Autonomous Email Processing: Monitors Microsoft 365 inbox every 5 minutes for new travel inquiries � Advanced AI Understanding: Uses Amazon Nova Pro to comprehend complex travel questions and context � Personalized Response Generation: Creates detailed, expert-level travel advice tailored to each inquiry � Automated Email Delivery: Sends professional responses through Amazon SES within minutes � 24/7 Operation: Provides instant customer service around the clock **Technical Architecture:** � Microsoft Graph API integration for secure email access � AWS Lambda functions for serverless processing � Amazon Bedrock with Nova Pro for AI-powered responses � AWS Secrets Manager for secure OAuth token management � Amazon SES for reliable email delivery � EventBridge scheduling for automated triggers **Business Impact:** � 500+ emails processed monthly with 99.9% accuracy � Response time reduced from hours to under 5 minutes � 24/7 availability without human staff requirements � Cost-effective operation at under $6 monthly � Consistent, professional customer experience � Scalable to handle thousands of inquiries **Technologies Used:** Python, AWS Lambda, Microsoft Graph API, Amazon Bedrock (Nova Pro), Amazon SES, AWS Secrets Manager, EventBridge, OAuth 2.0, HTML email templates This project showcases Pentech's expertise in agentic AI, demonstrating how autonomous systems can handle complex, context-aware customer interactions while maintaining high quality and professional standards.